Comment and message monitoring
Keep track of replies, questions and direct messages across the agreed social channels.
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Community Management
Support your social presence by monitoring and responding to comments and messages within an agreed scope.
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A responsive social presence
Community management helps your business stay present after content is published. RD Digital can monitor comments and messages, respond in your agreed brand voice, and flag questions that need your team.
What community management can include
Response guidance
Use an agreed tone and escalation process so routine replies stay consistent and sensitive issues reach the right person.
Audience feedback
Record recurring questions and useful feedback that can shape future content and campaigns.
A scope that fits your team
We agree which channels are covered, when they are monitored, what RD Digital can answer directly, and what must be passed back to your team.
Your questions, answered.
What does community management cover?
It can include monitoring and responding to comments and messages, following an agreed brand voice, and escalating enquiries or sensitive issues to your team.
Can you respond as our brand?
Yes. We agree the tone, common responses and approval boundaries before community management begins.
Which social channels can you manage?
The channels depend on your audience and scope. RD Digital confirms the platforms and monitoring schedule with you.